Compensation
Commission based + performance bonuses
Start Date
Immediate
Reports To
Owner
About Number One Lights
Number One Lights is Calgary's locally owned and operated leader in premium Gen 3 permanent outdoor LED lighting. We install professional, app-controlled permanent lighting systems, including soffit lights, exterior house lights, and outdoor track lighting, that stay up year round. No more hanging or taking down permanent Christmas lights ever again! Our 24V GOULY systems deliver brighter colours, zero subscription fees, 16 million+ colour options, music sync, and full smart-home integration. We pride ourselves on honest pricing, certified electrical installations, and legendary customer service.
Values that Drive our Number One Family
Be the voice and heart of Number One Lights in Diamond Valley. As our Customer Experience Lead you'll own every touchpoint, from the first inquiry about permanent lights, soffit lighting, or permanent Christmas lights to post install follow up. You'll coordinate schedules, answer questions, manage reviews, and make sure every homeowner feels like our only customer. This role is perfect for someone who's organized, genuinely loves helping people, and wants to grow with a fast moving local company.
What You'll Do
- Be the primary point of contact for all customer inquiries including phone, email, and social media
- Coordinate install schedules between customers and the crew
- Guide homeowners through the quoting and booking process
- Follow up after every install to ensure complete satisfaction
- Manage and respond to Google reviews and online feedback
- Maintain CRM records and keep customer files organized
- Identify upsell and referral opportunities through genuine relationship-building
- Support the team with light admin tasks as needed
What We're Looking For
- 1Exceptional communication skills, both written and verbal
- 2Experience in customer service, sales, or account management
- 3Highly organized with strong attention to detail
- 4Comfortable using CRM tools, email, and social media
- 5Self starter who can work independently and manage priorities
- 6Genuine people person with a positive, solution-first mindset
- 7Familiarity with Diamond Valley and the local market is a plus
Why Join Our Crew?
Ready to join the crew?
Send your resume and a short note telling us why you'd be a great fit.
We review applications quickly and will contact top candidates for an interview and skills assessment.