What happens if a permanent light goes out?

Each LED is a singular module that clips into the hat track. Replace one puck without touching the track, wiring, or any other light. The parallel circuit design means the rest of your system keeps running.

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Quick Answer

Please to schedule an LED replacement.

Singular module serviceability

How the GOULY system makes LED replacement simple

This is one of the biggest advantages of the Gen 3 architecture. Singular LED modules and parallel circuits mean field service is fast, cheap, and non-disruptive. Competitors using string-wired LEDs require replacing entire sections.

01

Singular LED pucks clip in/out

Each Gen 3 RGBW LED puck is a self-contained module that clips into the 30mm hat track opening. One puck out, replacement in. No tools required for the LED swap itself. The track, wiring, and all surrounding LEDs stay untouched.

02

Parallel circuit = no cascade failure

Gen 3 uses parallel circuit design. If one LED fails, the rest of the string continues operating normally. Series-wired competitors (common in 12V systems) lose entire sections when one node fails.

03

Per-puck surge protection limits damage

Voltage spikes from storms or grid fluctuations are clamped at the individual puck level. If a surge damages one LED, it does not cascade to neighbours. This dramatically reduces the chance of multi-puck failure.

04

5-year warranty covers defects

Manufacturing defects that cause LED failure within the 5-year warranty period are covered by GOULY. Parts are replaced at no cost. Service visits outside warranty are straightforward and affordable.

05

15+ years of parts availability

GOULY has been manufacturing since 2011 with consistent component suppliers. When you need a replacement puck in year 8 or 12, the part exists and matches your existing system. Newer competitors cannot guarantee this.

06

Failure is rare by design

Gold internal wiring resists oxidation. IP68 sealing prevents moisture intrusion. Per-puck surge protection limits electrical damage. 50,000+ hour rated diodes. Most homeowners never need a replacement.

1 puckMinimum replacement
ParallelNo cascade failure
GoldAnti-oxidation wiring
50,000+Hours before expected need

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Serviceability comparison

Singular modules vs string-wired competitors

Temporary Lights
Number One Lights

Minimum replacement unit

Entire string section

One singular LED puck

When one LED fails

Entire section goes dark (series circuit)

Rest keep running (parallel circuit)

Tools needed

Track removal, re-wiring

Clip out old, clip in new

Service time

Hours

Minutes

Parts availability year 8+

Uncertain (new companies)

Consistent (15+ year manufacturer)

What our customers say

Real reviews from Calgary homeowners

The Number One Experience

Real Reviews from Actual Families

Charlene L.'s home

"Great job and gave a great training session on the device on how to use it. Everything looks great and they made it very...Read Charlene L.'s full review"

Charlene L.via Google
Ruby S.'s home

"Highly recommend Kyle from Number One Lights! Kyle was absolutely amazing from start to finish. He was incredibly friend...Read Ruby S.'s full review"

Ruby S.via Google
Dave F.'s home

"Number One Lights are amazing! Kyle and his crew were on time and completed the job in one day! Even staying till after ...Read Dave F.'s full review"

Dave F.via Google
Thomas D.'s home

"We are so happy with the work from Number One Lights, very professional and the results are amazing. Highly recommended!"

Thomas D.via Google
Randy G.'s home

"Very professional installation done in a timely fashion. Easy to use interface for the lights. Lots of patterns to choos...Read Randy G.'s full review"

Randy G.via Google
Peter B.'s home

"Kyle and his partner did an amazing job on our permanent lights 👍"

Peter B.via Google
Connie D.'s home

"We love love love our lights. Kyle is awesome to deal with and stands behind his product."

Connie D.via Google
Brandee M.'s home

"Kyle was so great to deal with. He did a great job on the lights. They look fantastic. So happy."

Brandee M.via Google
Karen L.'s home

"#1 Lights was very good to work with. Kyle did the installation when he said he would. Came back and checked on things t...Read Karen L.'s full review"

Karen L.via Google
Riya P.'s home

"We are absolutely thrilled with our new permanent lights! Kyle was fantastic. Not only was he on time for every appointm...Read Riya P.'s full review"

Riya P.via Google

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